Technical Assistance

Fill in the form below for questions about:
- connecting to Library electronic resources using EZproxy
- technical problems with library public workstations
- problems with printing from your laptop
For issues not listed, try one of the links below:
- Forgot your Library PIN?
- My Library Account, Barcode/PIN Questions
- myVPN or CWL
- specific Ejournal or Database: check the eResources Blog first and if there is still a problem and you are connected through EZproxy or VPN, click here
Name*

First
Last
Library Card Barcode (14 digits)*

Please enter a value between 29424000000000 and 29424999999999.
Email*
Operating System (e.g. Windows XP, Mac)*
Web Browser and version (e.g. Internet Explorer 8)*
Internet Service Provider (e.g. Shaw, Telus ADSL)
Details*

Please provide a detailed explanation of what resource you are trying to access, as well as the nature of the problems you have encountered.
Technical assistance is also available by phone at 604-822-6275, Monday - Friday 8:30am - 5:00pm.
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