Technical Assistance

Fill in the form below for questions about:

  • connecting to Library electronic resources using EZproxy
  • technical problems with library public workstations
  • problems with printing from your laptop

For issues not listed, try one of the links below:



Don’t forget – you can also use walk-in support or phone support during open hours. 

At UBC Vancouver

Walk-in Support

Walk-in technology support is available at the Chapman Learning Commons Help Desk on Level 3 of the Irving K. Barber Learning Centre. Assistance is provided with:

If you are experiencing tech trouble in the Learning Commons when our desk is closed, please submit a ticket to UBC IT. (Please include your name, email address, CWL and the specifics of the issue, including workstation number)

Phone / Email Support

During opening hours, you can phone the Library IT Help Desk for technical assistance. Hours: Monday to Friday 8:30 a.m. to 5 p.m. Phone: 604-822-6275

When the Library is closed, you can submit a Technical Assistance request using an online form. Staff will contact you during open hours.

At UBC Okanagan

Peer Technology Assistants at the Library Service Desk offer help with connecting to wireless, printing, copying and scanning, MS Office products, adding money to pay-for-print and logging into computers. They also answer lots of other technology questions!

For additional assistance please contact IT, Media and Classroom Services.




  • Please provide a detailed explanation of what resource you are trying to access, as well as the nature of the problems you have encountered.
  • Technical assistance is also available by phone at 604-822-6275, Monday - Friday 8:30am - 5:00pm.