Library

Technical Assistance

UBC Vancouver
UBC Okanagan

At UBC Vancouver

Contact the Chapman Learning Commons, for questions about learning technology (such as Canvas, Collaborate Ultra, or Zoom), and learning or academic support.

At UBC Okanagan

Peer Technology Assistants at the Library Service Desk offer help with connecting to wireless, printing, copying and scanning, MS Office products, adding money to pay-for-print and logging into computers. They also answer lots of other technology questions!

For additional assistance please contact IT, Media and Classroom Services.

EZproxy access issues

For questions regarding EZproxy authentication issues, go here.

Ejournal or Database issues

For specific Ejournal or Database issues check the eResources Blog first. If the problem persists, and you are connected through EZproxy, please submit a Electronic Resources questions and assistance form.

Other technical questions

For issues not listed, try one of the links below:

Library public workstations and printing issues

For questions or to report technical problems with library public workstations or printing issues, please fill in the form below.

Name*
First Last
Email*
CWL
Library Card Barcode (14 digits)
Internet Service Provider (e.g. Shaw, Telus ADSL)
Web Browser and version (e.g. Chrome, Firefox, Safari)*
Operating System (e.g. Windows OS, Mac OS)*
Question/Problem Report/Comments*
IP Address:
Upload screenshots (optional):
Drop files here or
CAPTCHA

Last updated on October 7, 2020 @12:48 pm