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Michelle Blackwell
Director, Communications & Marketing
UBC Library
Tel: 604 827 4831
Cell: 647 688 3856
michelle.blackwell(at)ubc.ca

Anna Moorhouse
Communications & Marketing Manager
UBC Library
anna.moorhouse(at)ubc.ca

assessment

Strategic Direction:
Steward the Organization
(Sub-topic)

Take the 2019 Library Survey

Take the 2019 Library Survey

By Anna Moorhouse on February 25, 2019

This year, we’re opening up the survey to the entire UBC community! We want to hear about your experiences, regardless of how often you use the library.

Posted in General | Tagged with assessment, library survey, steward the organization, survey

Recipients of 2016 Library Recognition Awards announced

Recipients of 2016 Library Recognition Awards announced

By Clare Yow on June 16, 2016

Three UBC Library employees have been recognized with the Employee Excellence, Unsung Hero, and Innovation Award.

Posted in Events, General | Tagged with assessment, awards, recognition, steward the organization, Work with us

UBC Library update – CPSLD Newsletter, Fall 2013

UBC Library update – CPSLD Newsletter, Fall 2013

By Glenn Drexhage on December 19, 2013

The conclusion of University Librarian Ingrid Parent’s presidency of IFLA and an update on the LibQUAL survey are highlighted in the Fall 2013 issue of the CPSLD Newsletter.  Other news covers the digitization of Canada’s oldest feminist periodical, the acquisition of the oldest book in UBC Library’s collections and more. The Library’s submission begins on […]

Posted in Uncategorized | Tagged with assessment, digitization, IFLA, library survey, LOOC, Media coverage, medieval manuscript, Rare Books and Special Collections, research learning and scholarship, steward the organization

Survey results guide UBC Library priorities

Survey results guide UBC Library priorities

By Andrea Coutts on November 15, 2013

A report summarizing results and priorities from the 2013 UBC Library LibQUAL+® survey has been released.

Posted in General | Tagged with assessment, library survey, steward the organization, survey

Other UBC Library milestones

By Library Communications on May 27, 2013

Our Community Report features a selection of in-depth stories that affected the Library and our users this past year. With 19 branches, the momentum of a change management strategy and the implementation of our five-year strategic plan, we had a number of other significant milestones that we wanted to share. Here are some highlights that […]

Posted in General | Tagged with assessment, Community Report, Robson Square, steward the organization, strategic plan

Library users complete LibQUAL survey

Library users complete LibQUAL survey

By Andrea Coutts on March 26, 2013

UBC Library completes survey of library service quality with more responses than even before.

Posted in General | Tagged with assessment, feedback, library survey, steward the organization, survey

Library launches LibQUAL survey

Library launches LibQUAL survey

By Andrea Coutts on February 13, 2013

UBC Library is participating in an internationally recognized survey of library service quality.

Posted in General | Tagged with assessment, feedback, library survey, steward the organization, survey

UBC Librarian honoured with BCLA Life Membership Award

By Glenn Drexhage on May 14, 2012

Margaret Friesen, an Administrative Librarian Emeritus from UBC, has been honoured with an Honourary Life Membership Award from the British Columbia Library Association (BCLA). The award and a plaque were awarded on May 12 at the BCLA Annual General Meeting, held in Richmond, B.C. The Honourary Life Membership Award is given to those who have […]

Posted in General | Tagged with assessment, awards, librarians, steward the organization

LibQUAL: Spotlight on Users

By Glenn Drexhage on March 28, 2011

In March 2010, UBC Library completed its third LibQUAL survey, which assesses user satisfaction with our services, collections and spaces. This helps us compare current perceptions of services with those from earlier surveys. UBC Library took significant steps to respond to gaps identified in 2009. This latest survey identified new issues, and we have continued […]

Posted in General | Tagged with assessment, IKBLC, library survey, steward the organization

LibQUAL 2010: Your views on UBC Library

By Glenn Drexhage on June 23, 2010

In March, UBC Library completed its third user survey. Entitled LibQUAL, the survey assesses user satisfaction with services at UBC Library – we want to find out what’s working for you, what isn’t, and how we can make your experience more enjoyable and effective. The Library received 619 responses and 276 comments. Responses were received […]

Posted in General | Tagged with assessment, library survey, steward the organization, survey

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