As part of a multi-branch initiative, UBC Library has rolled out a combined service desk on the third floor of Koerner Library. Users can now access a broad range of services in one single location.
The multi-service desk offers information, research help and borrowing services. This integrated model will be implemented at UBC’s Okanagan Library this fall. The Irving K. Barber Learning Centre and Woodward Library will implement the new service desks in early 2013.
The changes are the result of recent service reviews conducted as part of the Library’s commitment to enhance student learning by developing user-centred spaces and services. The reviews were guided by input from students, faculty and staff, as well as reviews of other academic libraries across North America. The UBC Library Student Advisory Committee also provided input on the upcoming changes.
The changes at Koerner will continue this fall with the opening of the Research Commons.
Stay tuned for more updates on the multi-service desks. For feedback or questions regarding the changes, please contact Lea Starr, Associate University Librarian, Research Services.