How can UBC Library serve you better? Please tell us! LibQUAL+® 2010 @ UBC Library
In March 2010, UBC Library will conduct the LibQUAL+® Survey, a web-based survey developed by the Association of Research Libraries. The survey assesses satisfaction with services at UBC Library, as well as participating academic libraries throughout the world. This survey, LibQUAL+® Lite, surveys a random sample of students and faculty at UBC Vancouver. The survey takes about 5 minutes to complete.
UBC Library participated in this survey in 2007 and 2009 and we would like to compare your current perceptions of library services with those revealed in the earlier surveys. UBC Library has taken significant steps to respond to service gaps identified in 2009, and this latest survey will help us measure our success and also identify new gaps and areas for improvement.
Incentive Prizes
Survey participants may choose to enter a draw for a prize: UBC Bookstore gift certificate ($200)
Our survey measures:
- Quality of our library services
- Library as place
- Quality of collections and access to information services and resources
The goals of libQUAL+® are to:
- Foster a culture of excellence in providing library service
- Help libraries better understand user perceptions of library service quality
- Collect and interpret library user feedback systematically over time
- Provide libraries with comparable assessment information from peer institutions
- Identify best practices in library service
- Enhance library staff members’ analytical skills for interpreting and acting on data
For more information, please contact:
Margaret Friesen, Project Manager, UBC Library LibQUAL+® 2010
lib.survey10@ubc.ca
